Six steps to sorry

Love this framework from Charley Scandlyn on how to apologize:

  1. I did this (Acknowledgement)
  2. It was wrong (Understanding)
  3. I’m sorry (Remorse)
  4. Please forgive me (Request)
  5. I commit to new behavior (Repentance)
  6. I will do the work I need to do to repair the damage I have caused (Restoration)