Ambiguity and design

Dev Patnaik in Fast Company:

It turns out that while large companies and organizations are phenomenally good at managing complexity, they’re actually quite bad at tackling ambiguity.

I’ve joked that my title is “designer” but what I get paid to do is “tolerate ambiguity”. Until I know how to tackle it, I suppose…

Dev goes on to explain the type of person who can tackle ambiguity:

It’s about having multidisciplinary people — folks who are one-part humanist, one-part technologist and one-part capitalist. When multiple disciplines inhabit the same brain, something magical starts to happen….Twentieth century organizations have become extremely adept at grinding people down to become specialist cogs in their massive machines.