“The vice president began to tremble with rage. He shouted, ‘The telephone system was destroyed last night and you had better believe it. If you don’t by noon, you’ll be fired.’” – Idealized Design: How Bell Labs Imagined — and Created — the Telephone System of the Future. Great example of prototyping future experiences to…more
“In his first week in office, President Obama requested that he see 10 letters a day ‘representative of people’s concerns, from people writing into the president,’ recalls Gibbs, ‘to help get him outside of the bubble, to get more than just the information you get as an elected official.” – ABC News. Very cool way…more
Ok, so [these aren’t my notes](http://www.lukew.com/ff/entry.asp?676)–in fact, I didn’t even attend the event–but they’re probably the best description I’ve seen on how to increase the strategic impact of design work within a company. *Treat strategic influence like a design problem* – Who is the “user” in your situation–who do you need to influence, and what…more
Informing Ourselves To Death – a good counterpoint to the “inforevolution”: “I believe you will have to concede that what ails us, what causes us the most misery and pain — at both cultural and personal levels — has nothing to do with the sort of information made accessible by computers. The computer and its…more