Six steps to sorry

Love [this framework from Charley Scandlyn on how to apologize](

> 1. I did this (Acknowledgement)
2. It was wrong (Understanding)
3. I’m sorry (Remorse)
4. Please forgive me (Request)
5. I commit to new behavior (Repentance)
6. I will do the work I need to do to repair the damage I have caused (Restoration)