Books

Notes from The Ten Faces of Innovation

[](http://www.amazon.com/Ten-Faces-Innovation-Strategies-Organization/dp/0385512074/bobdesigns-20)

Tom Kelley’s book [The Ten Faces of Innovation](http://www.amazon.com/Ten-Faces-Innovation-Strategies-Organization/dp/0385512074/bobdesigns-20) defines ten personas (thankfully not “named”–Bob, Sally, etc–just titled) that exemplify roles in an innovative team. They aren’t job titles or exclusive positions, and people can work across roles as well.

* The Anthropologist, who observes people and discovers ways to help them

* The Experimenter, an expert in prototyping and testing, probably the classic “innovator”

* The Cross-Pollinator, with broad interests who enjoys connecting different cultures

* The Hurdler, who champions projects and carries them over beaurocratic obstacles

* The Collaborator, who brings people together to work cooperatively

* The Director, encouraging, inspiring, supporting, organizing and championing innovators

* The Experience Architect, a specialist in designing full “experiences” that transcend simple products or services

* The Set Designer, creating spaces that inspire and support innovation

* The Caregiver, who improves the subjective, emotional aspects of products and how they relate to us

* The Storyteller, who tells stories about people and products in creative and interesting ways

I most enjoyed the Set Designer persona–in fact it was the reason I read this book in the first place–and it solidified for me my desire to build tools to help _other_ people work better. I sometimes feel like that’s a copout–the whole “those who can’t do, teach” joke comes to mind–but it’s of course possible to design tools for direct use on a large scale. But also, if a secondary role means tools will be created that otherwise wouldn’t be, then direct ownership of the design isn’t as important to me. Finally, it could just be that the Set Designer is the only role that definitely involves creating physical things; I may just be starved for that after five years of mostly digital design.

The book is heavily IDEO-centric, and most of the examples are from Kelley’s own 20-year career there. Not really a surprise for a book subtitled “IDEO’s strategies…” but worth mentioning; this is basically IDEO in book form. It includes several weird asides that are clearly IDEO/Kelley quirks, for instance his long tangents into the power of napping at work, comfortable hotel beds, and (ugh) T-shaped people. The IDEO focus gets pretty old after a while, and makes you wonder about the broader applicability of the ideas. What works in a design consulting company that works almost exclusively on short-term projects may not be the best structure for others.

But the personas are broad and–as mentioned above–not exclusive to people’s job roles, so they are good signposts for anyone interested in developing their own innovation skills. I suspect it would be less interesting for a sole inventor/designer, but for people working at companies they are especially applicable.

Raw notes follow…

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Notes from The 4-hour Workweek

[](http://www.amazon.com/4-Hour-Workweek-Escape-Live-Anywhere/dp/0307353133/bobdesigns-20/)Tim Ferriss thinks that you can work your job four hours a week, from anywhere in the world, still make enough money to live luxuriously, and do it for your entire life. Sound good to you? Me too. His book, [_The 4-Hour Workweek_](http://www.amazon.com/4-Hour-Workweek-Escape-Live-Anywhere/dp/0307353133/bobdesigns-20/), explains the ways that he and other “New Rich” (NR) have escaped the traditional job culture to live more freely.

Tim’s plan starts with the assumption that “for most people…the perfect job is the one that takes the least time.” This is about *jobs*, not work, as he clarifies later. The key insight:

*You need to separate the way you make money from the way you spend your time.*

It’s ok to like what you do; it’s fine to spend all your time working on something. But that shouldn’t be what you rely on to pay the bills, as it will restrict your freedom. Instead, find a way to make money that doesn’t have a direct correlation with the amount of time you spend on it. Then, do whatever you want with your remaining time.

Tim presents a holistic plan for “lifestyle design”, one that looks past the simple measurement of dollars accumulated to the more intangible but equally valuable measurements of hours spent, freedom of time and location, and excitement level. There aren’t easily objectified measures for these things, but they are all the things we wish money would buy…but which it almost never does. You have to incorporate them from the start.

While his plan seems tailor-made for entrepreneurs, and he clearly favors that model, it’s also useful for people who want to stay employed at their jobs but want more freedom, efficiency, and fun. I’ve already taken his advice on dealing with email and meetings, and it’s absolutely changed the way I work–I’m much more effective, focused on important things, and only working on things that are interesting and fun. All that with no real problems. In fact, people seem to appreciate my time more now that it’s clearly valuable.

Tim’s tips are extremely practical, and each chapter has clear “Questions and actions” to dive into as practice. So while the philosophy is radical, he recognizes that most people will to try it out gradually. For starting a business, he gives strategies for testing the market before investing, using pay-per-click search advertising; for traveling, he has tips for your first “mini-retirement”, all the way down to putting fuel stabilizer in your parked car; for working remotely, he includes links to software downloads. Everything is so practical that it almost seems…possible. It’s a remarkable feat for such a radical book.

His writing style is a bit self-righteous at times–Ferriss continually reminds you of all the cool things he’s done, and it comes off as being full of himself. Then again, it’s important to visualize the possibilities in his framework through examples, for motivation. I just preferred it when he used other people’s examples instead of his own. It also made me wonder how replicable this method was–while he mentions about a dozen other “New Rich”, or “NR”, who have done these things, that’s hardly a statistically-significant number to trust for such radical changes. Consider it “inspiration”, but realize that your circumstances will vary.

Perhaps the best testament to _The Four Hour Workweek_ is the way that it, as a book, exemplifies the philosophy it espouses. It was created by a person with no experience in the publishing industry; manufactured, sold, and distributed by third parties; and provides a consistent revenue stream for its author (a significant one, I’d guess, using the Amazon.com sales rankings as an indicator). I’ve always wondered about self-help books, because if the author really believed in their methods they’d be doing them instead of writing about them. Tim managed to do both with this book.

My hunch is that _The 4-Hour Workweek_ won’t change you if you don’t want to be changed, but if you already feel dissatisfied with the way our culture works it will resonate with and inspire you. If you find yourself saying things like “there’s no fundamental reason that people should work for 8 hours a day”, “why should I have to wait for retirement to have freedom in my life” or “why should I spend the best years of my life in a cubicle”, or if you’re afflicted with (as Tim says) “the hopelessness that hits [you] like a punch in the eye every time I start my computer in the morning” (35), this book is for you. There is a better way.

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Notes from God’s Debris

[](http://www.amazon.com/Gods-Debris-Experiment-Scott-Adams/dp/0740747878/bobdesigns-20/)

Scott Adams rambles all over the philosophical world in [_God’s Debris_](http://www.amazon.com/Gods-Debris-Experiment-Scott-Adams/dp/0740747878/bobdesigns-20/), his first non-Dilbert book, which attempts to slaughter most of the world’s sacred cows. This book of philosophy surprised his fans when published in 2001; after all, most times a celebrity in one field takes on another, we end up with something like [Eddie Murphy’s music video](http://youtube.com/watch?v=bmvDhFObwgQ).

His sections on religion and science are best, perhaps because those are more objective subjects. The sections on relationships and the practical applications of the stated philosophy are weaker, and come off as a cheesy self-help book.

The first-person prose is not great, coming off as a mix between a _film noir_ detective thriller and the narration of _The Wonder Years_. It performs its function, however, of distancing the ideas from statements of truth. Adams writes in the forward: “I call it a 132-page thought experiment wrapped in a fictional story…You won’t discover my opinions by reading my fiction.”

Another drawback of the prose, however, is the way it forces him to explain each step of the reasoning. He has to build his arguments like houses of cards, where any one flaw seems to take down the entire structure. The way he does so shows a lot of ego from the Avatar’s perspective. The overall concepts once he finishes explaining them are strong, but the hubris makes me skeptical of the execution.

The real value of reading _God’s Debris_ is in the discussions that inevitably come out of it. The book is an excellent _provocateur_, and I agree with him that it’s best to “share _God’s Debris_ with a smart friend and then discuss it while enjoying a tasty beverage.” It’s best to not take these ideas for absolute truth, but reading it with friends will certainly help you find out what you really believe yourself.

### Notes

Adams pushes strongly at first the notion that all our understanding of the world is done through metaphors; that we can’t possibly understand the way the world actually works from the perspective we have.

> Everything you perceive is a metaphor for something your brain is not equipped to fully understand. God is as real as the clothes you are wearing and the chair you are sitting in. They are all metaphors for something you will never understand. (47)

With that in mind, better metaphors (or ideas) are the best things we can give the world.

> The religious metaphors of the past are no longer comforting. Science is whittling at them from every side. Humanity needs a metaphor that allows God and science to coexist, at least in our minds, for the next thousand years. (47)

> Ideas are the only things that can change the world. The rest is details. (127)

B.S. detector was on high alert around page 58, where Adams goes on a quantum leap about, well, quantum leaps.

> If a piece of…dust disappears near a large mass, say a planet, then probability will cause it to pop back into existence nearer to the planet on the next beat. Probability is highest when you are near massive objects. Or to put it another way, mass is the physical expression of probability. (58)

Could a deterministic universe pretend to have free-will for practical purposes?

> It is a useful fiction to blame a thing called willpower and pretend the individual is somehow capable of overcoming urges with this magical and invisible force. Without that fiction, there could be no blame, no indignation, and no universal agreement that some things should be punished. And without those very real limiting forces, our urges would be less contained and more disruptive than they are. The delusion of willpower is a practical fiction. (94-95)

So what does one do in a deterministic world where probability is the ruling force?

> God’s reassembly requires people–living, healthy people…When you buckle your seatbelt, you increase your chances of living. That is obeying probability. If you get drunk and drive without a seat belt, you are fighting probability…Every economic activity helps…you are contributing to the realization of God’s consciousness. (99-100)

One interesting bit in the self-help section about the “affirmation” technique, and something I’ve noticed too about prayer:

> The process of concentrating on the goal every day greatly increases the likelihood of noticing an opportunity in the environment. (118)

I’ve had to do a fair bit of unlearning in most parts of my life where I thought I was an expert, in order to move forward.

> Awareness is about _unlearning_. It is the recognition that you don’t know as much as you thought you knew. (124)

You know, this explains a lot:

> The most effective [leaders] are [irrational]. You don’t often see math geniuses or logic professors become great leaders. Logic is a detriment to leadership. (127)

Interesting that Adams cites a feeling I once had after a similar enlightening conversation; mine also dealt with the opportunity we have to participate in changing our world. That must be what triggers this intense awareness of our surroundings:

> I don’t remember leaving his house or walking to my van, but I do remember how everything looked. The city had bright edges. Sound was crisp. Colors were vivid…I could feel every variation in airflow. (129)

My Netflix-inspired reading plan

Learning from Netflix, I’m changing how I read books. Netflix sends movies one at a time from a list you choose on Netflix.com, but you only ever have two or three movies at home. This works because people can only watch one movie at a time, and usually only one or two in a week, and you’ve always got the one you most want to watch at home. In addition, once you’ve watched a movie, you rarely need (or want) to watch it again. Books are similar in their use–but even heavier and more space-consuming, as my bulging bookcases can attest.

So I’m getting rid of all the books that I haven’t read yet, and most of the ones I have–leaving just the one or two books I’m currently reading. Then whenever I finish a book, I get rid of it (transcribing any notes online) and order the book I most want to read, in the entire world, next.

Some books are different–reference books, sentimental favorites, gifts, Bibles. But most non-fiction books and novels are best read once, then later accessed via shared notes, which is a [better way of remembering information anyway](http://www.ryskamp.org/psst-all#2724). There’s really no need to have the dead tree edition of those on your shelf.

Turns out that in the Age of Information, books are pretty easy to find when you need them–you don’t have to keep them all at your fingertips. I’m planning to donate all my read books to the library, so that owning them becomes someone else’s problem (and, hopefully, joy), and so that if I ever need to reference it again, I know exactly where I can find a free copy. Thanks Netflix!

Notes on Creativity

“Innovation” seems poised to become *the* business buzzword for the next few years, just as “design” has been for the last few. But for all its hype, it’s clear that, as was the case with design, there is no real understanding of what real “innovation” is–e.g. beyond the merely bizarre–or how to get more of it.

Csikszentmihalyi’s _Creativity_ ([amazon](http://www.amazon.com/Creativity-Flow-Psychology-Discovery-Invention/dp/0060928204/bobdesigns-20/)), published in 1996, can shed some light on this subject. But it also rules out the possibility of a clear how-to manual. Csikszentmihalyi repeatedly states that Creativity (capital C) is the actual changing of cultural domains, and as such is something outside the sole grasp of mere individuals or companies. Creativity depends largely on luck and the work of others, so fate usually provides the only opportunities to be truly creative on the cultural level.*

Still, in a connected world such opportunities are growing in number, and there are ways that we can make the most of whatever Creative cards we’re dealt, being *personally* creative as an individual, group, or culture; Csikszentmihalyi details these in chapters 13 and 14. Most techniques (listed below in the notes) center on taking control of our attention, time, and surroundings such that we receive maximal inspiration and are prepared to respond most effectively.

A lot is made of “complexity”, Csikszentmihalyi’s term for the simultaneous existence of seemingly contradictory states in an individual. An example of this is someone who is both introverted and extroverted at times; or someone both playful and disciplined. Possessing this combination of traits, rather than being merely one-sided, allows a person to respond to situations in a variety of ways and see opportunities from different perspectives.

The stated ways of being personally creative influenced the three ways I’ve tried to increase my creativity this year: noticing, expressing, and sharing. In addition, Csikszentmihalyi includes several ways of increasing personal productivity and “flow” so that each of those three areas is maximally effective. Some of them mirror suggestions from Stephen Covey (“focus on what’s most important, not just what’s most urgent”) and other tips I’ve seen recently (reclaim your mornings; spend time reflecting and focusing).

Hopefully the understanding that Creativity (and “innovation”) is something dependent on lots of external circumstances will make the impact of this latest business buzzword more permanent; alas, I doubt it will make it past its first boardroom indictment (“We installed all these whiteboards and still didn’t sell more widgets?”). But I agree with Csikszentmihalyi that enhancing personal creativity, while it doesn’t promise cultural success, is still of value in enhancing our enjoyment of life and seizing whatever opportunities we do receive.

And in the end, I think the word “creativity” should claim simply that something unique is being made, by anyone, whatever its impact on society. We may not hold the all the keys to the success of ideas and products, but without creating something–anything–unique we’ll never even have a chance at it.

*This emphasis on the context of creativity implies that the most impact we can have on the amount of creativity in our culture is by enhancing the cultural conditions themselves to support innovations. This is the most promising way for companies or organizations to increase their creative yield, not by mandating it on an individual level.

### Notes

Three main tenets of creativity; the reasons it is a complex topic.

> * “An idea or product that deserves the label “creative” arises from the synergy of many sources and not only from the mind of a single person.”

* “It is easier to enhance creativity by changing conditions in the environment than by trying to make people think more creatively.”

* “A genuinely creative accomplishment is almost never the result of a sudden insight, a lightbulb flashing on in the dark, but comes after years of hard work.” – 1

A theory of creativity:

> Creativity results from the interaction of a system composed of three elements: a culture that contains symbolic rules, a person who brings novelty into the symbolic domain, and a field of experts who recognize and validate the innovation. All three are necessary for a creative idea, product, or discovery to take place. – 6

Creative people change *memes*, which is why creativity can’t exist without public acceptance of the innovation.

> Languages, numbers, theories, songs, recipes, laws and values are all memes that we pass on to our children so that they will be remembered. It is these memes that a creative person changes, and if enough of the right people see the change as an improvement, it will become part of the culture. – 7

Definition: *creativity* – “A process by which a symbolic domain in the culture is changed.” – 8

Creativity requires an environment where new ideas are easily noticed:

> To achieve creativity in an existing domain, there must be surplus attention available…Centers of creativity tend to be at the intersection of different cultures, where beliefs, lifestyles, and knowledge mingle and allow individuals to see new combinations of ideas with greater ease. *Creativity is more likely in places where new ideas require less effort to be perceived*. – 8-9

The term “creativity” is used too broadly today, diluting its meaning to Csikszentmihalyi:

> The first usage…refers to persons who express unusual thoughts…I don’t say much about them in this book. The second way [refers] to people who experience the world in novel and original ways…such people [are] “personally creative”. The final use [describes people] who have changed our culture in some important respect. They are the *creative* ones without qualifications. – 25-26

Creativity requires *results*, not personality. Da Vinci was one who wouldn’t have seemed “creative” when you talked to him.

> It happens very often, for example, that some persons brimming with brilliance, whom everyone thinks of as being exceptionally creative, never leave any accomplishment, any trace of their existence–except, perhaps, in the memories of those who have known them. Whereas some of the people who have had the greatest impact on history did not show any originality or brilliance in their behavior, except for the accomplishments they left behind…neither Isaac Newton nor Thomas Edison would have been considered assets at a party. – 26

Definition: *creativity* – “Any act, idea or product that changes an eisting domain, or that transforms an existing domain into a new one.” – 28

Definition: *creative person* – “Someone whose thoughts or actions change a domain, or establish a new domain.” – 28

Creators must have incentives and consequences, as Renaissance patrons and the Florentine society at large provided:

> It was because the leading citizens, as well as the common people, were so seriously concerned with the outcome of their work that the artists were pushed to perform beyond their previous limits. – 34

We must convince other people for our innovation to be real.

> “I have always looked upon the task of a scientist as bearing the responsibility for persuading his contemporaries of the cogency and validity of his thinking…I don’t think any one person’s judgment is as good as that of a collection of his better colleagues.” – George Stigler, Nobel laureate in economics – 42

Demand creativity!

> One of the major reasons the Renaissance was so bountiful in Florence is that the patrons actively demanded novelty from artists. – 43

Funny description of creativity:

> Perhaps being creative is more like being involved in an automobile accident. There are some traits that make one more likely to be in an accident…but usually we cannot explain car accidents on the basis of the driver’s characteristics along. There are too many other variables involved… – 45

How to be creative: first see the things that are good and basic to your domain.

> The person must learn the rules and the content ofd the domain, as well as the criteria of selection, the preferences of the field…artists agree that a painter cannot make a creative contribution without looking, and looking, and looking at previous art, and without knowing what other artists and critics consider good and bad art. – 47

Jacob Rabinow’s “how to be creative” – 48-49

1. Be interested in things – “You have to have a tremendous amount of information–a big database.”

2. Enjoy and demand creation – “You have to be willing to pull the ideas, because you’re interested…it’s just fun to come up with something strange and different.”

3. Iterate/churn/repeat – “You must have the ability to get rid of the trash which you think of. You cannot think only of good ideas, or write only beautiful music. You must think of a lot of music, a lot of ideas, a lot of poetry, a lot of whatever. And if you’r egood, you must be able to throw out the junk immediately without even saying it.

Note to self – investigate Rabinow’s “Bureau of Standards, National Institute of Standards”, which evaluates ideas…and throws out the bad ones for you.

Again, the need for others to validate your innovation:

> To say what is beautiful you have to take a sophisticated group of people, people who know that particular art and have seen a lot of it, and say this is good art, or this is good music, or this is a good invention. – 50

You have to be curious in how things work:

> Without a good dose of curiosity, wonder, and interest in what things are like and in how they work, it is difficult to recognize an interesting problem. – 53

Csikszentmihalyi describes “ten dimensions of creativity”, each a complex combination of traits. Worth exercising each side of each dimension with some regular activities? – 55-76

1. Lots of energy and often quiet and at rest

2. Smart and naive

3. Playful and disciplined

4. Fantastic and realistic

5. Extroverted and introverted

6. Humble and proud (ambition and selflessness)

7. Masculine and feminine; the strengths of both genders

8. Traditional and rebellious

9. Passionate and objective

10. Suffering and enjoying

But one trait describes them all – “complexity”

> If I had to express in one word what makes [creative people’s] personalities different from others, it out be *complexity*. By this I mean that they show tendencies of thought and action that in most people are segregated. They contain contradictory extremes–instead of being an “individual”, each of them is a multitude.” – 57

Why having a complex, contradictory personality is helpful:

> Having a complex personality means being able to express the full range of traits that are potentially present in the human repertoire but usually atrophy because we think that one or the other pole is “good”, whereas the other extreme is “bad”. – 57

Freedom of time and how you focus your energy is important

> “[My father] said, ‘Well, what drove me on tot be my own boss was that the thing that I wanted most was to be able to have a nap every day after lunch.’…I think it is very important. If you will not permit yourself to be driven and flogged through life, you’ll probably enjoy it more.” – Robertson Davies – 59

“Naivete is the most important attribute of genius.” – Goethe – 60

Somehow you must be both expert at the standards of your domain *and* naive about the questions you’re asking:

> People who bring about an acceptable novelty in a domain seem able to use well two opposite ways of thinking: the *convergent* [IQ tests, fact memorization] and the *divergent* [lots of different ideas]. – 60

Bored? Anxious? For the part of every design process that just requires endurance, pretend you’re in jail!

> “When I have a job to do like that, where you have to do something that takes a lot of effort, slowly, I pretend I’m in jail. Don’t laugh. And if I’m in jail, time is of no consequence…What else have I got to do?” – Jacob Rabinow – 62

Don’t just be novel:

> “This idea to create something different is not my aim, and shouldn’t be anybody’s aim…to be different is a negative motive, and no creative thought or created thing grows out of a negative impulse.” – Eva Zeisel, artist – 72

Care about things! Get angry!

> “Inventors have a low threshold of pain. Things bother them.” – Jacob Rabinow – 73

Traditional creative process has five steps – 79-80

1. Preparation – becoming immersed, learning the field

2. Incubation – ideas churn in the subconscious

3. Insight – the “Aha!” or “Eureka!” moment

4. Evaluation – judging the insight’s value

5. Elaboration – the “99% perspiration”

But it’s really more iterative than that. These steps are always mixed up together.

You must learn the craft but then be willing to reject it in the pursuit of more:

“Impara l’arte, e mettila da parte” (learn the craft, and then set it aside) – Italian saying – 90

The hard part is finding out what the problem is (like the answer “42” in the Hitchhiker’s Guide):

> “It is characteristic of scientific life that it is easy when you have a problem to work on. The hard part is finding your problem.” – Freeman Dyson – 96

Sometimes a little distraction allows you to think better–like walking, raking a zen garden…or maybe skateboarding? The “peri-skat-etic” method?

> The Greek philosophers had settled on the peripatetic method–they preferred to discuss ideas while walking up and down in the courtyard of the academy – 137

Cycling may be too intense:

> It may be best to combine these periods of reflection with some other task that requires a certain amount of attention, but not all of it. – 354

> Devoting full attention to a problem is not the best recipe for having creative thoughts – 138

Be interested! Encourage your children’s interests! The young Darwin once found three interesting bugs in the woods and could only carry two in his hands, so he put the other in his mouth and ran home while it tried to escape down his throat. – 157

> Practically every individual who has made a novel contribution to a domain remembers feeling awe about the mysteries of life and has rich anecdotes to tell about efforts to solve them. – 156

Mediocrity seems to be the only thing missing from the childhoods of creative individuals; I was fortunate to have the supportive type, but it’s good to hear that lack of resources don’t always stifle creativity.

> Creative individuals seem to have had either exceptionally supportive childhoods or very deprived and challenging ones. What appears to be missing is the vast middle ground. – 171

Be driven:

> Curiosity and drive are in many ways the yin and yang that need to be combined in order to achieve something new. The first requires openness to outside stimuli, the second inner focus. – 185

Don’t look in the classifieds – “Creative individuals usually are forced to invent the jobs they will be doing all through their lives…In addition, these pioneers must create a field that will follow their ideas, or their discovery will soon vanish from the culture.” – 193

Interesting Roman quote about family and learning:

> The Romans had a saying: _libri aut liberi_ (books or children), referring to how difficult it was to have it both ways…yet there are of course many notable exceptions, and the people in this book in general are among them. – 199

“Caring is a good feeling, and we’ve lost our appetite for it.” – Robert Trachinger, television producer – 224

“I find that my craft helped me very much to make life meaningful, because once you make a pot and it is outside of you, it makes your life kind of justified and not flimsy…it justifies your existence.” – Eva Zeisel – 230

Jonas Salk feels his creations contribute to “metabiological evolution, evolution of the mind by itself, the brain-mind. And now I’m beginning to write about teleological evolution, which is evolution with a purpose.” – 232

Spending time alone as a child seems important–perhaps because it stands in contrast to normal youth, always with others?

> Like all the other creative individuals, he spent much of his youth alone. – 277

It’s worth keeping in touch with people from lots of fields, even at a distance:

> Feeling that specialized scientific interactions were limiting, he started corresponding with kindred spirits, and that correspondence eventually grew into an informal network that spans the globe – about George Klein, biologist – 277

The first serious (e.g. non-Simpsons?) use of this word I’ve seen: “But there are *indubitably* other reasons” – 290

How to notice things:

> “When I was five–you know, like where you just open your eyes and you look around and say, “Wow, what an incredible trip this is! What the hell is going on? What am I supposed to be doing here?” I’ve had that question i me all my life. And I love it! It makes every day very fresh. If you can keep that question fresh and remember what that was like when you were a child and you looked around and you looked at, say, trees, and you forgot that you knew the word _tree_–you’ve never seen anything like that before. And you haven’t named anything. And you haven’t routinized your perceptions at all. *And then every morning you wake up and it’s like the dawn of creation*.” – Hazel Henderson, economist – 298

Also worth checking out: C.S. Peirce’s distinction between “perception” and “recognition”, and Yaqui sorcerer Don Juan’s practice of “stopping the world”.

“To get the things done that I had to get done, I had to be more open and more interested.” – John Gardner – 314

Interesting idea to realize our connection to the world, worth trying!

> According to the ancient Zoroastrian creed, each person was expected to pray forgiveness of the water for having polluted it, of the earth for having disturbed it, of the air for having filled it with smoke. – 315

A good mission/problem to solve: Find ways to represent systems thinking about the world…any success from these folks? Could Google or Wikipedia do this? Is it an interface problem?

> Scientists in the West started to study systems only recently…we are still at the prescientific, metaphorical stage. The myth of Gaia, which describes the planet as a living, self-correcting organism, is one [such system]. The anthropic principle, which claims that our thoughts and actions actually make the existence of the universe possible, is another. – 316

Our continued progress depends on creativity:

> In the last few millennia evolution has been transformed from being almost exclusively a matter of mutations in the chemistry of genes to being more and more a matter of changes in memes–in the information that we learn and in turn transmit to others. If the right memes are selected, we survive; otherwise we do not…to be human means to be creative. – 318

The importance of staying hungry; the innovator’s dilemma applied to culture:

> If necessity is the mother of invention, secure affluence seems to be its dysfunctional stepparent…the more well-off we become, the less reason we have to look for change, and hence the more exposed we are to outside forces. – 321

Creativity has its dangers, but there are ways to recognize and avoid them:

> The argument so far has tried to establish two points: that creativity is necessary for human survival in a future where the human species plays a meaningful role and that the results of creativity tend to have undesirable side effects.

> If one accepts these conclusions, it follows that human well-being hinges on two factors: the ability to increase creativity and the ability to develop ways to evaluate the impact of new creative ideas. – 322

So what ways are there to increase creativity?

1. More creative individuals – individuals should do (and have done for them) things that increase personal creativity. Encouraging complex behaviors is especially important, as is developing interest in things early. – 328

2. More creative field/culture – “It is possible to single out seven major elements in the social milieu that help make creative contributions possible: training, expectations, resources, recognition, hope opportunity, and reward.” – 330

> A society that can match effectively opportunities for training with the potentials of children has an impact t on the frequency of creative ideas its members produce. – 331

> Expecting high performance is a necessary stimulus for outstanding achievement and hence for creativity. – 331

More on the confluence of hardship and creativity…perhaps what is needed is not necessarily personal hardship, but clear knowledge and understanding of it such that it still motivates?

> Certainly, if we wish to encourage creativity, we have to make sure that material and intellectual resources are widely available to all talented and interested members of society. Yet we should realize that a certain amount of hardship, of challenge, might have a positive effect on their motivation. – 332

The role of a mentor:

> The mentor’s main role is to validate the identity of the younger person and to encourage him or her to continue working in the domain. – 332

To enable hope, you should connect people with opportunities:

> It is not realistic to expect a great deal of talent to be attracted to a domain, no matter how important it is, if there is little chance of practicing it…after hope, one also needs to have real opportunities to act in the domain. – 333

Rewards are integral too:

> Finally, rewards–both intrinsic and extrinsic–help the flowering of creativity…Money gives relief from worries, from drudgery, and makes more time available for one’s real work. – 334

> Similarly, public recognition and acclaim are certainly not necessary to truly creative persons, yet they are not rejected either…In one of the most high-powered research institutes in the country, where many a Nobel Prize was won, there used to be an associate director whose main job was to pay a daily visit to each scientist’s lab and marvel at his or her latest accomplishments–even though he often had little idea what they were. – 335

The value of simply better showing things as they are, like Copernicus, Galileo, and…Google?

> Whenever a better way of representing reality is found, it opens up new paths of exploration and discovery – 340

“Consuming culture is never as rewarding as producing it” – 342

“When we live creatively, boredom is banished and every moment holds the promise of a fresh discovery.” – 342

Ways to be more personally creative

1. Be more curious and interested
1. Notice – “Try to be surprised by something every day” – 347
2. Share and practice – “Try to surprise at least one person every day” – 347
3. Record and review – “Write down each day what surprised you and how you surprised others…after a few weeks, you may begin to see a pattern of interest emerging” – 347
4. Act on your interests – “When something strikes a spark of interest, follow it” – 348
2. Be more productive, via flow
1. State your goals; even daily – “Wake up in the morning with a specific goal to look forward to” – 349
2. Increase complexity – “To keep enjoying something, you need to increase its complexity” – 350
3. Develop “habits of strength”
1. Be intentional about time – “Take charge of your schedule” – 352
2. Take time out – “Make time for reflection and relaxation…schedule times in the day, the week, and the year just to take stock of your life” – 353
3. “Shape your space” – the contexts and surroundings of your work and life, including your location – 354
4. “Find out what you like and what you hate about life” – so that you can pursue what makes you happy – 357
4. Develop your internal traits
1. “Start doing more of what you love, less of what you hate” – 357
2. Become more complex by working on the opposites of your strengths – “Develop what you lack” – 360
3. Switch from focused to wide views – “Shift often from openness to closure” – 361
5. Find more problems
1. “Express what moves you” – 364
2. Examine problems from different angles – “Look at problems from as many viewpoints as possible” – 365

We are our memories:

> One of the surest ways to enrich life is to make experiences less fleeting, so that the most memorable, interesting, and important events are not lost forever a few hours after they occurred – 347

Perhaps why all tech moguls gravitate toward the black t-shirt and jeans outfit?

> At first many people were mildly shocked that the great Alfred Einstein always wore the same old sweater and baggy trousers. Why was he being so weird? Of course, Einstein wasn’t trying to upset anybody. he was just cutting down on the daily effort involved in deciding what clothes to wear, so that his mind could focus on matters that to him were more important. – 351

Place defines you; and why both San Diego and New York may not be ideal for creativity.

> It is important to live in a place that does not use up a lot of potential energy either by lulling the senses into complacency or by forcing us to fight against an intolerable environment. – 355

Develop a routine for some things so you can spend more attention on other more important things.

> Developing a routine for storing such things as car keys and eyeglasses repays itself more than a hundredfold in time saved. If you know your home and office so well that you can find anything even if blindfolded, your train of thought need not be continuously interrupted to look for something. – 355

Maybe worth building an “ESM via SMS” system? Built on Twitter?

> How can you learn the dynamics of your emotions? The first thing is to keep a careful record of what you did each day and how you felt about it. This is what the Experience Sampling Method accomplishes–pagers are programmed to signal you at random times during the day, and then you fill out a short questionnaire.

“The only way to stay creative is to oppose the wear and tear of existence with techniques that organize time, space, and activity to your advantage.” – 358

It’s important to know what your strengths are so that you can work on their opposites to become more complex. Tell your friends what they’re great at; ask them to do the same for you? – 360

“We can see depth only because looking with two eyes gives us slightly different perspectives. How much deeper can we see when instead of two eyes we rely on four!” – 362

A trick for seeing different viewpoints of a problem: reverse the formulation of the problem; then later, reverse your proposed solutions:

> If someone has been promoted ahead of you, you might define the problem as “This happened because the boss dislikes me.” As soon as you do this, _reverse the formulation_: “It happened because I dislike the boss.” – 365

> [Comparing results of different solutions] often yields the most creative result. It is good to be quick and consistent. But if you wish to be creative you should be willing to run the risk of sometimes seeming indecisive. – 367

Another exercise to try: rewrite random selections of text.

> One exercise involves taking a random paragraph from the paper each day and seeing if you can find unique, more memorable ways of expressing the same ideas. – 369

A possibly-interesting read? “Howard Gardner’s biographical account of seven representative geniuses of our times (1993)” – 415

Don Juan’s “stopping the world”, summarized:

> It consists in registering sensory stimuli without labeling them according to culturally defined conventions; for instance, looking at a tree without thinking of it as a “tree”, or letting any previous knowledge about trees enter into consciousness. It turns out that this exercise is extremely difficult, if not impossible to carry out…The suggestion to be surprised by what one encounters during the day is a less radical version of “stopping the world”. – 427

Notes from Blink

(not polished, but something…)

Malcolm Gladwell’s new book, _Blink_, had a lot to live up to. After an incredible debut with _The Tipping Point_, Gladwell has been criticized for a schizophrenic approach that contradicts itself in places. Certainly it is a different type of subject–the individual unconscious and emotion as opposed to social networking and business–and one that demands a different approach. Gladwell himself says “There are a lot of books that tackle broad themes…this is not one of them” (_Tipping Point_ was). In the small arena of unconscious thought, he explores two main areas that on first glance contradict each other. First Gladwell argues that our instinctual impressions can be trained to give us insight beyond what our intellect allows. Next he points out that those same instinctual impressions can easily lead us astray and exacerbate our prejudices and emotional biases. So which is it?

Both–although the balance between the two approaches is mostly ignored. Gladwell lays out the principles of _Blink_ on pages 14-15: Snap judgments can be as good as deliberate decisions; you can learn when to listen to them and when to ignore them; and you can educate and control them for when you do listen. The first and third of the principles are explored in great depth, but the second doesn’t get any attention. That’s a shame, because all his examples hint at the possibility of codifying which decisions should be “blinked” and which should be thought out traditionally.

The one main conclusion Gladwell draws is that if you do “blink” a decision, you’d better have experience. The stories consistently show that if you have practice making snap judgments, you make them better. You can learn traits of a field to improve just in that area (reading facial expressions is one such example), but nothing substitutes for experience. So build your own or hire someone who has it, and then you can “blink” well, your products can “blink” well, and you’ll know to keep your eyes open when you’re not “blinking”.

### Notes

5 Thomas Hoving, art critic, always makes a note of the first word that comes to mind upon seeing a work of art; he often asks his assistant to hide art so he’ll be truly surprised upon seeing it (253).

6 Interesting implication that some people, near-“heros”, can tell what mortals, even smart ones, cannot–he tempers this later by explaining that it is only their experience that sets them apart.

13 Why we are reluctant to trust even experts’ snap judgements: “We live in a world that assumes that the quality of a decision is directly related to the time and effort that went into making it.” Raymond Loewy’s one-minute design for Lucky Strike comes to mind.

14-15 Principles of _Blink_

1. “Decisions made very quickly can be every bit as good as decisions made cautiously and deliberately.”

2. “It is possible to learn when to listen to [your snap judgment] and when to be wary of it.”

3. “Our snap judgments and first impressions can be educated and controlled.” (section starting p. 237)

30 “In negative sentiment override mode (when people are emotional such that neutral things are perceived as negative), people draw lasting conclusions about each other.” – why it’s important to never go to bed angry; and to stop arguing when you get emotional. 94% of couples who begin trending toward negative sentiment override mode continue going down; it’s a self-perpetuating cycle.

32 Contempt is the most dangerous element to have in a relationship; it is present and shows itself without you even knowing you feel it. So what is the opposite of contempt, the thing most able to strengthen a relationship? Grace? Love? Charity? Worship? Selflessness?

33 Contempt is trying to put the other person on a lower plane than you, so you don’t view them as an equal. So the opposite would be elevating them; worship; obedience.

37 A person’s bedroom contains incredible amounts of information about them; should we insist on job applicants submitting a picture of their bedrooms instead of their resumes then? It’s what you _do_, not what you _say_!

1. Identity claims – diplomas, trophies

2. Behavioral residue – inadvertent clues: dirty laundry, alphabetized CD collection

3. Thoughts and feelings regulators – decorations, scented candles

39 If videotaping is the most powerful way to show people how they communicate, should we videotape meetings, relationship talks, and make the people watch them? With training/direction, it could help people notice the clues to working together better by “coming at the issue sideways.” (like the movie _Sideways_?)

53 _Priming_ – feeding people information or experiences that make them feel a certain way. An experiment where people read words associated with old people and then walked more slowly down the hallway leaving the experiment than they had walked toward it (John Bargh).

55 You can prime manners: people primed to be polite almost never interrupted a busy experimenter to let them leave; primed to be rude, they all did.

56 You can prime intellectualism: people thinking about being a professor did 12% better on Trivial Pursuit questions than those thinking about soccer hooligans. Palo Alto parents would pay dearly for those increases.

56 You can prime expectations and achievement: making people put down their race on a questionnaire caused African-American students to do only half as well on GRE questions than those not asked their race. Schools and companies concerned about getting the best applicants _and_ diversity should save their race questions until after the interview/application is done.

58 Just as the questions about old people make people act old, in most situations we just want to “fit in”. The key to acheivement, then, is to surround yourself with desirable things, so you want to “fit in” to a desirable place! We get what we expect…it’s why we look at where we want a line to end before we draw it! (on planning, and why it’s important but plans are useless; on exceptional people, who put themselves in places where they can do exceptional things)

70 People discovered solutions to problems when simply their unconscious picked them up (seeing that a rope could swing hinted to them that they could move it to accomplish their goal). Are there unconscious hinting tools? All that exist are IDEOs conscious inspiration cards…such a tool could be just a stream of “stuff happening”…like _The Way Things Go_? (video)

71 The limits of online textual learning? Benefits of video? “We learn by example and by direct experience because there are real limits to the adequacy of verbal instruction.”

85 You are what you eat – “The giant computer that is our subconscious silently crunches all the data it can from the experiences we’ve had, the people we’ve met, the lessons we’ve learned, the books we’ve read, the movies we’ve seen, and so on, and it forms an opinion.” More reason to tailor your environment carefully (like p.58)

87 The Warren Harding Error – 58% of Fortune 500 CEOs are 6 feet or taller; almost 33% are 6’2″+. Only 14.5% of American men are over 6 feet, only 4% 6’2″+. All right! (I’m 6’7″)

88 An inch of height is worth, on average, $789/year in salary. Why am I entering the meritocracy of the creative industry again? I’m giving up a lot of free money in the “business” world…I’m sure still works for me. I’m _really_ tall…

97 We can change our instincts “by changing the experiences that comprise those impressions”. It’s what you _do_, not what you think: for racism, “it requires that you change your life so that you are exposed to minorities on a regular basis and become comfortable with them and familiar with the best of their culture.” Reminds me of Tom Peters’ quote, “You are your calendar”.

101 Stay in “training mode”; even in the midst of battle, soldiers do training exercises. Reminds me of NORBA racers complaining of losing fitness during the season because they were racing so much and not training. Always train, even when you’re busy “competing”.

107 Shout-out to Gary Klein’s book _Sources of Power_, “one of the classic works on decision making.” One conclusion is that experts only consider the most important factors, never all the factors.

114 Sports is instinct honed by experience; have the skills to pay the bills: “[Basketball’s spontaneous decisions are] possible only when everyone first engages in hours of highly repetitive and structured practice…and agrees to play a carefully defined role on the court.” Freedom through discipline and obedience (also Psalm 119:44, 45) Freedom to act is the important freedom, not freedom from rules.

116 Improv to “improve” your creativity; the “always say yes” rule in improv comedy means avoiding negativity and opening yourself to new direction in the scene. Similar actions in business can mean new directions for solutions. Say yes to things you’d normally deny – “They accept all offers made–which is something no ‘normal’ person would do.” – Keith Johnstone, improv pioneer

119 “Allowing people to operate without having to explain themselves constantly turns out to be like the rule of agreement in improv. It enables rapid cognition.” Often we don’t have the vocabulary to explain our decisions, but that doesn’t mean they are invalid (Aeron chair example later).

141 Lessons from the car lot

1. “Truly successful decision making relies on a balance between deliberate and instinctive thinking.” – know when to use snap judgment and when to refrain

2. “In good decision making, frugality matters” – reduce a problem to its simplest elements; “take things off the table” (Gladwell at Stanford); Gary Klein’s _Sources of Power_ observation (p.107)

1. Gladwell says “less is more”; Milton Glaser says “just enough is more”. Simplicity isn’t the answer, but relevance is.

142 Marketers and product developers must be driven by the desired action, not the possibilities.

1. 30% of people with 6 jam choices bought some; only 3% of those with 24 jam choices bought any.

2. Why functional specs are bad: they are driven by possibilities, not desired actions (which can only be discovered through prototyping and testing)

166 Why Coke shouldn’t have worried so much about Pepsi’s blind taste test wins: “Because in the real world, no one ever drinks Coca-Cola blind. We transfer to our sensation of the Coca-Cola taste all of the unconscious associations we have of the brand, the image, the can…” Judging things outside of their context will give you a false impression every time.

173 Why the Aeron chair had trouble getting accepted: “People reporting their first impressions misinterpreted their own feelings. They said they hated it. But what they really meant was that the chair was so new and unusual that they weren’t used to it.” p. 174: “Maybe the word ‘ugly’ was just a proxy for ‘different’.” – Bill Dowell

173 Customers must be able to imagine a future with a product: “[Customers] don’t have any history with it, and it’s hard for them to imagine a future with it, especially if it’s something very different.” – Bill Dowell. All radical innovations (the only ones I’m interested in being a part of) must demonstrate their future viability to consumers, through marketing or design.

179 Experts aren’t geniuses–“The gift of their expertise is that it allows them to have a much better understanding of what goes on behind the locked door of their unconscious…it is really only experts who are able to reliably account for their reactions.” And when non-experts _are_ asked to account for their reactions, it changes them (p.173).

206 Our facial expressions not only reflect our feelings, they _create_ our feelings. Restricting expressions restricts emotion, causing expressions, even forcing them, creates emotion.

233 The only thing that helped people avoid prejudiced reactions in forced half-second decisions was allowing them a bit more time to respond. Snap judgments are fast, but not instant.

239 People can get better at “mind-reading” with the right direction; Paul Ekman has a training tape that helps people do it in just 35 minutes. How can I see that tape?

252 The goal: “To make a proper snap judgment”

253 The method: “If we can control the environment in which rapid cognition takes place, then we can control rapid cognition.”

254 The result: “We take charge of the first two seconds”

Notes from Influence: The Psychology of Persuasion

David Foster Wallace gave [a magnificent commencement speech](http://ryskamp.org/misc/david-foster-wallace-kenyon-commencement.html) where he noted that the most important thing an education gives you is the ability to think for yourself, instead of just being on an autopilot that someone else programs:

> I submit that this is what the real, no bullshit value of your liberal arts education is supposed to be about: how to keep from going through your comfortable, prosperous, respectable adult life dead, unconscious, a slave to your head and to your natural default setting of being uniquely, completely, imperially alone day in and day out.

That’s the real message of Cialdini’s book too–know the ways other people work so that you can make intelligent and personal decisions. But it has traditionally been referred to as a manual for those on the other side of the equation.

Cialdini goes through six main ways that “compliance professionals” use to coerce behavior:

1. _Reciprocation_: when given a gift, most people will instinctively want to reciprocate, lest they appear ungrateful. Thus companies often offer a “free sample”, a “test drive”; to resist this we must only realize that they _didn’t_ give us a gift, just a sales pitch.

2. _Commitment and Consistency_: if you make a public commitment, it is difficult for you to act against what you’ve already said or written. Even the casual “how are you” “ok” exchange implies that you are doing fine–and probably in a great position to buy something. This can also be a _good_ thing, if you are getting people to commit to doing good. Follow the feeling in the pit of your stomach to tell you when a commitment has gone awry and needs to be broken.

3. _Social proof_: we usually follow the cues of others when deciding what to do. This is usually a good thing–it’s good to play nice with others. But when situations are faked, it can lead us astray. Watch for obviously faked scenarios, like the “man-on-the-street” interviews in many commercials. Alternatively, use positive situations to convince people of good behaviors.

4. _Liking_: most obviously employed by the car salesman who every month sent a card to every buyer he’d ever had saying “I like you”, this implies that people we like–because of similarity, compliments, familiarity, team spirit, association, or other reasons–have more influence on us than other people. Watch out for people you “like more than you should”. Of course, this is another positive opportunity–just being nice to people pays you back as well.

5. _Authority_: the most commonly-acknowledged method, it says that we let authority override most other decision factors. Three things especially are to blame: titles (Doctor), clothes (nice suit), and trappings (fancy car). Each is easily faked as well. Watch for both _actual_ authority and proven sincerity to make sure you’re not being taken. Even those can be faked as well though…

6. _Scarcity_: people desire most what they know is limited. They also act emotionally about such things. Compliance professionals will fake or force scarcity to create this behavior.

Simple awareness of these tactics is often enough to prevent their unauthorized use on us. All of them, of course, come from perfectly natural and good instincts in us, and without the shortcuts they provide we couldn’t survive in our complex world. The key is to watch for the equally-instinctual cues that something is fake, something wrong, and then to close the door on the offer.

After all, that expensive education had better have given me _something_ of use, even if it is “just” the ability to think for myself…

### Notes

Defn: _Contrast principle_: Things look cheaper or more expensive, bigger or smaller, in contrast to things around them. This is why when you buy accessories after buying an expensive suit, you will pay more for them than you otherwise would. – 13

> It is easier to resist at the beginning than at the end. – Leonardo da Vinci – 37

Acting out something makes you believe in it. Think about how smiling can _make_ you feel happy, because you only smile when you’re happy, right?

> Observers trying to decide what a man is like look closely at his actions. What the Chinese [prison camp officials] have discovered is that the man himself uses this same evidence to decide what he is like. – 75

Note to self in case I’m ever selected as a jury foreman–don’t make people announce publicly their views because it makes them reluctant to change them, even when faced with evidence.

> Once jurors had stated their initial views publicly, they were reluctant to allow themselves to change publicly, either. Should you ever find yourself as the foreperson of a jury under these conditions, then, you could reduce the risk of a hung jury by choosing a secret rather than public balloting technique. – 83

More evidence that convenience conflicts with value…

> And the evidence is clear that the more effort that goes into a commitment, the greater is its ability to influence the attitudes of the person who made it. – 85

Major rewards can actually make people feel less ownership of their actions, since they can explain them away as being caused by the lure of the reward. Good for raising children, who are learning how responsibility works.

> Social scientists have determined that we accept inner responsibility for a behavior when we think we have chosen to perform it in the absence of strong outside pressures. A large reward is one such external pressure…the same is true of a strong threat. – 93

Two versions of an Emerson quote, depending which point you’d like to make.

> “Consistency is the hobgoblin of little minds.”

> “A _foolish_ consistency is the hobgoblin of little minds.” (the real quote)

Interesting quote about the rate of innovators…

> “Since 95 percent of the people are imitators and only 5 percent initiators, people are persuaded more by the actions of others than by any proof we can offer.” – Cavett Robert – 118

Social proof extends even to “virtual” social proof.

> To reduce their fears, it was not necessary to provide live demonstrations of another child playing with a dog; film clips had the same effect. – 118

Yet another example of height relating to power…let’s hope for aesthetics’ sake I never become powerful, I’d look 7 feet tall.

> To one class, [a visitor] was presented as a student; to a second class, a demonstrator; to another, a lecturer; to yet another, a senior lecturer; to a fifth, a professor…it was found that with each increase in status, the same man grew in perceived height by an average of a half inch, so that as the “professor” he was seen as two and a half inches taller than as the “student”…[and] because we see size and status as related, it is possible for certain individuals to benefit by substituting the former for the latter. – 223

Authority puts us on autopilot more than almost anything.

> 95 percent of regular staff nurses complied unhesitatingly with a patently improper instruction…and started for the patient’s room to administer it. – 225

Similar conclusions to The Paradox of Choice: that we can’t always think everything through from scratch, but rather must choose our battles.

> With the sophisticated mental apparatus we have used to build world eminence as a species, we have created an environment so complex, fast-paced, and information-laden that we must increasingly deal with it in the fashion of the animals we long ago transcended. – 275

An interesting observation on the limits of human knowledge…

> John Stuart Mill, the British economist, political thinker, and philosopher of science, died more than a hundred years ago. The year of his death (1873) is important because he is reputed to have been the last man to know everything there was to know in the world. – 275

Notes from Learning to Love Africa

I bought this book for my girlfriend, who studied Latin America for years before being assigned to work with Africa. I thought that a story by a native African would be an interesting contrast to her experience coming from the outside. Meanwhile, I was reading The Paradox of Choice.

We decided to switch books midway through to learn what each other was thinking about, and I got to learn quite a bit about the possibilities and perils of working with the developing world. It turned out that her experience in Africa mirrored Monique Maddy’s: problems with NGOs (non-government organizations, like the UN), corruption in government, success with for-profit companies, meeting wonderful people.

And both their conclusions are similar: for real, sustainable change to happen in the developing world, it will have to happen through economic changes, especially for-profit companies. After reading this book, I’m inclined to agree. Yes, direct aid will always be needed for emergencies. But it is a disservice to people in developing countries to not give them their own economic opportunities.

It made me especially glad when Monique joined my company last month, to help build our nonprofit foundation. She still believes in the power of business to effect change, and she chose my company to do it with. So it will be exciting to work with her as we explore new ways of helping people help themselves.

### Lessons for me

* Support investments that build economic benefits: microfinance, investment in local companies, lobbying governments to relax trade laws.

* When companies invest in developing countries, it is just as important to partner with the government and build infrastructure as it is to build your own company’s assets.

### Notes

LAMCO invested heavily in Liberia’s infrastructure and partnered with the government to help ensure that there would be a country and workers there to make money with.

> Our experience in LAMCO has been that such ownership tends to reconcile divergent interests and to promote the kind of mutually confident collaboration that inclines more to partnership than to the relationship between giver and receiver. – 145

> LAMCO allocated a full 50 percent of its $275 million initial capital outlay to investment in physical infrastructure that was not operations specific and could be used by other industries in LIberia, and to social investments. – 145

Big idea:

> My argument is that, given the choice, the vast majority of the people living in poverty, almost four billion, would choose to be run not by their governments and the UN but by a global corporation, as economic security always trumps nationalism. How else can one account for the massive immigration from developing countries to developed ones? – 257

Her choice to work with the third world instead of investment banking.

> I realized that…my contribution to the American economy in a field such as management consulting or investment banking would be marginal…by contrast…I stood a decent chance of making a major difference in the lives of tens if not hundreds of millions of those less fortunate than I have been. – 260

It also gave her focus.

> All of my activities during my two years at Harvard were directed toward making a difference upon reentering the real world. Every course I took, and every contact that I made brought me closer to that objective. – 261

Like at Google, she found that food brought people together in a way business could not.

> Now with the entire team eating together in the intimate and cosy dining room of our newly renovated office, we had the opportunity to get to know one another a lot better, and to discuss both work and recreational topics…numerous new ideas were generated and presented for open discussion by everybody from the CEO to the receptionist. – 297

Others view the role of business as important in development as well.

> Business must be a medium of healing…building understanding…improving peoples’ lives. (Douglas Daft, Coca-Cola) – 330

The idea of “new colonialism”, based in business and including a country’s people as its shareholders.

> Perhaps a more enlightened colonialism is the answer…[and] why not let the people in developing countries be shareholders in these charter companies, and the Western public, rather than giving “free money” to Laputa, Inc., through their taxes, could invest directly in these companies.” – 342

Notes from The Paradox of Choice

_The Paradox of Choice_ has been on my radar for a long time ([over a year](http://ryskamp.org/brain/design/paradox-of-web-choice)), but I just recently read it. What took so long? Well, I had so many books on my shelf waiting to be read…and because there were so many I couldn’t pick just one to read. What if I was missing out by choosing the wrong one?

This is exactly the problem that Barry Schwartz takes on in the book. In a time and place of unbounded opportunity, what explains the fact that people are more dissatisfied with their choices than ever? It should be clear from the failure of Communism that choice is a good thing, so America’s “land of opportunity” should be the happiest place on earth. If some choice is good, more choice is better, right? (See the definition of “hedonic lag” below…)

Schwartz argues that the glut of choices available to us in fact makes us less happy. Not only are we burdened with more decisions than ever, we are constantly reminded by friends, family, and the media about what we’re missing out on by selecting the options we do.

Sure, there are many wonderful things out there–but does considering them all as options, even when we pick “the best one”, actually make us happier? Schwartz argues that it usually doesn’t, and offers up remarkably pragmatic solutions to reduce the stress that choice places on our lives.

In the end, extremists like myself have the most to change. There isn’t a hard and fast rule to always or never allow choice. Some choice is better than no choice; infinite choice is usually worse than a little choice. And sometimes you _do_ have to maximize your choices, out of responsibility to yourself or others. But the ultimate lesson is to choose your battles because you can’t fight them all, and be grateful for the things you do win, rather than regretting the things you don’t.

### Lessons for me

* Limit the choices you provide in designs and products. Providing too many choices can paralyze people who would otherwise buy or choose something.

* Yet totally limiting choice can make people feel hedged in. There’s a lesson here somewhere that the balance between absolute focus on the “best” product design is at heads with the fact that people want some choice. (Apple?)

* Realize that possessing something warps your perceptions of it. To decide impartially on something, make sure you don’t own it.

* Design for the “peak” experience and also the “end” experience. That’s what people will remember.

* Take more positive risks–we’re programmed to be hesitant toward possible gain and risky about losses. Be riskier when taking on new things.

* Work with constraints — they force you to limit your choices and focus you on what’s important.

### Notes

Isaiah Berlin was apparently the source of the distinction between “negative liberty” and “positive liberty”.

> “Negative liberty is ‘freedom from’–freedom from constraint, freedom from being told what to do by others. Positive liberty is ‘freedom to’–the availability of opportunities to be the author of your life and to make it meaningful and significant.” – 3

Big idea:

> “I believe that many modern Americans are feeling less and less satisfied even as their freedom of choice expands.” – 4

Schwartz’s 5 hypotheses about choice:

> 1. We would be better off if we embraced certain voluntary constraints on our freedom of choice, instead of rebelling against them.

> 2. We would be better off seeking what was “good enough” instead of seeking the best.

> 3. We would be better off if we lowered our expectations about the results of decisions.

> 4. We would be better off if the decisions we make were nonreversible.

> 5. We would be better off if we paid less attention to what others around us were doing. – 5

Kind of like Kurt’s reasoning for reading Harry Potter–media creates shared experiences. Are the gains from personalization worth the loss of community?

> So the TV experience is now the very essence of choice without boundaries…like the college freshmen struggling in vain to find a shared intellectual experience, American TV viewers will be struggling to find a shared TV experience. – 18

The benefits of being an “automaton”:

> So deeply ingrained, so habitual, so automatic, are these morning activities that you don’t really contemplate the alternatives…you’re an automaton. This is a very good thing. The burden of having every activity be a matter of deliberate and conscious choice would be too much for any of us to bear. *The transformation of choice in modern life is that choice in many facets of life has gone from implicit and often psychologically unreal to explicit and psychologically very real.* So we now face a demand to make choices that is unparalleled in human history. – 43

Why it’s hard to know what you want:

> But knowing what we want means, in essence, being able to anticipate accurately how one choice or another will make us feel, and that is no simple task. – 48

Since our experience _is_ our memories, it’s important to optimize our experiences _for_ our memories:

> Daniel Kahneman and his colleagues have shown that what we remember about the pleasurable quality of our past experiences is almost entirely determined by two things: how the experiences felt when they were at their peak (best or worst), and how they felt when they ended. This “peak-end” rule of Kahneman’s is what we use to summarize the experience, and then we rely on that summary later to remind ourselves of how the experience felt. – 49

Another argument for only buying your favorite things:

> People who do their grocery shopping once a week succumb to the same erroneous prediction. Instead of buying several packages of their favorite X or Y, they buy a variety of Xs and Ys, failing to predict accurately that when the time comes to eat X or Y, they would almost certainly prefer their favorite. – 52

We just can’t predict or remember what makes us truly happy.

> So it seems that neither our predictions about how we will feel after an experience nor our memories of how we _did_ feel during the experience are very accurate reflections of how we actually _do_ feel while the experience is occurring. And yet it is memories of the past and expectations for the future that govern our choices. – 52

Our experiences are usually biased toward the sensational due to the media…but since we each consume different media the extremes can cancel each other out. The strength of Google News…

> What they found was that the frequency of newspaper coverage and the respondents’ estimates of the frequency of death were almost perfectly correlated…We are all susceptible to making errors, but we’re not each susceptible to making the )same) errors, because our experiences are different. As long as we include social interactions in our information gathering, and as long as our sources of information are diverse, we can probably steer clear of the worst pitfalls. – 60

Choosing with risks involved gets interesting–we will conserve our gains but risk against sure losses.

> Most of us, for example, will choose a sure $100 over a coin flip that determines whether we win $200 or nothing…[but] we will choose a coin flip that determines whether we lose $200 or nothing over a sure loss of $100. – 65

Defn: _Prospect theory_: We prefer a gain that is certain more than a gain that is less than certain, even when the expected value of each is the same. The opposite is even more true for losses: we much prefer a loss that is less certain to a loss that is certain, again even when the expected value of each is the same. (http://changingminds.org/explanations/theories/prospect_theory.htm)

Defn: _Prospect theory_: Evaluations are relative to a baseline. A given experience will feel positive if it’s an improvement on what came before and negative if it’s worse than what came before. – 184

Defn: _Risk aversion_: Our tendency to avoid risks to our gains – 69

Defn: _Loss aversion_: Our tendency to take risks to avoid losses – 70

Defn: _Endowment effect_: The fact that once we possess something, we value it more than before we possessed it (because a loss of something we already _have_ is bigger than the gain of the same thing when we don’t have it) – 71

Defn: _Maximizer_: Someone who seeks and accepts only the best – 77

Defn: _Satisficer_: Someone who settles for something that is good enough and doesn’t worry about the possibility that there might be something better. – 78

The real problem with maximizing:

> Maximizers savor positive events less than satisficers and do not cope as well (by their own admission) with negative events. – 84

To let our decisions give us the best experiences, we need to first decide what is important to us in the decision.

> We have to ask ourselves what counts when we assess the quality of a decision. Is it _objective results_ or _subjective experiences_? What matters to us most of the time, I think, is how we feel about the decisions we make. – 88

My main objection to maximizing:

> Time spent dealing with choice is time taken away from being a good friend, a good spouse, a good parent, and a good congregant. – 111

Opportunity costs of buying a house; of course if you don’t do anything else with the money then you _are_ better off buying a house.

> What buyers leave out of this line of reasoning is the opportunity cost of putting that $50,000 [down payment] into the house. What else could you do with it? You could put that $50,000 into stocks or Treasury Bills, or you could use it to finish law school and increase your earnings, or you could travel around the world and write that novel that you hope will utterly change your life…” – 120

But opportunity costs can be twisted in our minds to promise more than they could deliver.

> The existence of multiple alternatives makes it easy for use to imagine alternatives that don’t exist–alternatives that combine the attractive features of the ones that do exist…So, once again, a greater variety of choices actually makes us feel worse. – 122

Interesting effect of comparisons on value of individual items:

> When [items] are evaluated as part of a group, each of them will both gain _and_ lose from the comparisons. And because the losses will loom larger than the gains, the net result of the comparison will be negative. Bottom line–the options we consider usually suffer from comparison with other options. – 131

How our grasp of language and making verbal commitments affects our decision-making (like why people “didn’t like” the Aeron chair, and Cialdini’s commitment principle):

> When people are asked to give reasons for their preferences, they may struggle to find the words. Sometimes aspects of their reaction that are not_ the most important determinants of their overall feeling are nonetheless easiest to verbalize…So they grasp at what they can say, and identify _it_ as the basis for their preference. But once the words are spoken, they take on added significance to the person who spoke them. At the moment of choice, the explicit, verbalized reasons weight heavily in the decision. – 139

Why young people (mid-20s =) don’t like having so many options:

> “What happens when you have too many options is that you are responsible for what happens to you.” – 142

But for most of human history, this was not a problem.

> Instead of “Should I take A or B or C or…?” the question people asked themselves was more like “Should I take it or leave it?” – 142

Defn:_Counterfactual thinking_: Thinking about the world as it isn’t, but might be or might have been. – 152

Regret is a powerful adversary, but it can be harnessed by choosing instead to reflect on what _did_ go right.

> The lesson is that we should try to do more _downward_ counterfactual thinking. While upward counterfactual thinking may inspire us to do better the next time, downward counterfactual thinking may induce us to be grateful for how well we did this time. – 154

Of course, all this belly-button gazing–how happy am I, how can I optimize my happiness in my decisions–isn’t everything, and what’s good for the individual may not be the same thing that’s good for the world.

> Happiness isn’t everything. Subjective experience is not the only reason we have for existing. Careful, well-researched, and labor-intensive decision may product better objective results than impulsive decisions. A worlds with multiple options may make possible better objective choices than a world with few options. But at the same time, happiness doesn’t count for nothing… – 177

But it may help put you in a better position to contribute to the world.

> Individuals who regularly experience and express gratitude are physically healthier, more optimistic about the future, and feel better about their lives than those who do not. Individuals who experience gratitude are more alert, enthusiastic, and energetic than those who do not, and they are more likely to achieve personal goals. – 179

Why it’s important to control your expectations.

> We probably can do more to affect the quality of our lives by controlling our expectations than we can by doing virtually anything else…One way of achieving this goal is by keeping wonderful experiences rare. No matter what you can afford, save great wine for special occasions…This may seem like an exercise in self-denial, but i don’t think it is. On the contrary, it’s a way to make sure that you can continue to experience pleasure. – 187

Comparing yourself to “the Joneses” doesn’t ever help you.

> Certainly, it is safe to say that, based on available research, social comparison does nothing to improve one’s satisfaction with the choices one makes.

Defn: _Hedonic lag_: The tendency of every culture to persist in valuing the qualities that made it distinctively great long after they have lost their hedonic yield. (Rober Lane) e.g. if a little choice is good, infinite choice would be better! – 215

How to be a happy chooser (222-236):

> 1. Choose when to choose: Make rules for yourself for common decisions so you don’t have to think about those choices.

> 2. Be a chooser, not a picker: Be willing to choose none of the options, or create a new option, rather than passively picking from what is presented to you. You can only do this a little bit, so follow rule 1 to give yourself time to do so.

> 3. Satisfice more and Maximize less: Think about choices where you are happy to satisfice; compare them to the areas you tend to maximize and see if you can do the same satisficing there.

> 4. Think about the opportunity costs of opportunity costs: Stick with things you are satisfied with, and don’t worry about their alternatives. “Let new and improved find you” (226)

> 5. Make your decisions non-reversible: Either by physically eliminating the other possibilities or by mentally deciding not to change your decision.

> 6. Practice an “attitude of gratitude”: Make a habit of thankfulness, writing down what you are thankful for (like Oprah’s thankfulness journal!)

> 7. Regret less: let go of past decisions and move on.

> 8. Anticipate adaptation: realize that you will grow to accept almost any situation; that big exciting new things quickly fade into the background.

> 9. Control expectations: Reduce the number of options you consider, plan less and open yourself up to pleasant surprises.

> 10. Curtain social comparison: focus on what makes _you_ happy, and what gives meaning to _your_ life.

> 11. Learn to love constraints: for a fish in a fishbowl, there are great constraints. But without the bowl, “the fish would have to spend all its time just struggling to stay alive. Choice within constraints, freedom within limits, is what enables the little fish to imagine a host of marvelous possibilities.” – 236

Notes from Player Piano

Continuing my [recent dystopia kick](http://ryskamp.org/brain/books/notes-from-the-man-in-the-high-castle), I read Vonnegut’s _Player Piano_ based on his Luddite-ish comments in [an article in Inc. Technology](http://www.vonnegutweb.com/vonnegutia/interviews/int_technology.html):

> Electronic communities build nothing. You wind up with nothing. We’re dancing animals. How beautiful it is to get up and go do something. [Gets up and dances a jig.]

I tend to sympathize with him on this, despite working on the web and believing in its potential to do great things. It’s so easy to get sucked into technology’s immersive embrace and lose all perspective, and so essential to remain in touch with our humanity and nature.

In _Player Piano_, Vonnegut visits a world where many people have lost touch, and those who recognize it fight the rising tide of technology. It’s eerily similar to some reactions of people today, from laws against video games to jihads against advanced countries.

And the conclusion of the book is probably accurate, and reminds me of the dramatically-unsatisfying end to the _Matrix_ movies. There will be no end to the allure of technological progress, and those who oppose it will have to make their own peace with it. Fortunately, our society has not reached the point of enforced machine domination that _Player Piano_ showed, so it remains up to each person how much of their human experience they choose to delegate to the machines.

### Notes

Just like my desire for more artistic “angst” a while back, and wondering if my life is too easy:

> “He watched his brother find peace of mind through psychiatry. That’s why he won’t have anything to do with it.”

“I don’t follow. Isn’t his brother happy?”

“Utterly and always happy. And my husband says somebody’s just _got_ to be maladjusted; that somebody’s got to be uncomfortable enough to wonder where people are, where they’re going, and why they’re going there.” – 212

Difference between [hard work and long work](http://www.fastcompany.com/magazine/69/sgodin.html):

> “Everybody works at something. Getting out of bed’s work! Getting food off your plate and into your mouth’s work! But there’s two kinds of work, kid, work and _hard_ work. If you want to stand out, have something to sell, you got to do _hard_ work. Pick out something impossible and do it, or be a bum the rest of your life.” – Alfie, 233